{"id":48419,"date":"2026-07-10T15:00:32","date_gmt":"2026-07-10T14:00:32","guid":{"rendered":"https:\/\/www.bcta.group\/tbph\/?p=48419"},"modified":"2026-07-10T15:00:34","modified_gmt":"2026-07-10T14:00:34","slug":"a-billion-data-points-and-a-growing-group-inside-the-cleaner-safer-group-open-day","status":"publish","type":"post","link":"https:\/\/www.bcta.group\/tbph\/hub-news\/a-billion-data-points-and-a-growing-group-inside-the-cleaner-safer-group-open-day\/","title":{"rendered":"A Billion Data Points and a Growing Group: Inside the Cleaner Safer Group Open Day"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">On Thursday 2 July, Cleaner Safer Group opened the doors of The Building Performance Hub in High Wycombe to a mix from across the group&#8217;s brands,\u00a0partners\u00a0and wider network. It was the first time the full CSG portfolio had been in one room, and it landed on the same\u00a0week\u00a0CEO Barry Cope marked one year in the role.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"CSG Open Day   Highlight Video\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/raLND8k_BNQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">The Scene<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Hub was busy before the doors opened, and preparations had been ongoing for multiple days. Exhibitors were setting up as the first attendees arrived \u2013 laying out kit, plugging in demos,&nbsp;and getting&nbsp;banners into position.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Outside, the sun was&nbsp;up&nbsp;and the wood-fired pizza oven was&nbsp;getting ready.&nbsp;The Hub acted as the perfect venue, showing a real working training space rather than a hotel function room \u2013 offering real stoves, hands-on practicals, and demo spaces to tour.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A Welcome from Barry Cope<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Barry&#8217;s numbers led the room&nbsp;as he walked through a newly launched CRM that now holds over a billion data points across the group, and the many possibilities of what this unlocks:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Installation trends mapped against air quality\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Urban patterns set against rural ones\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>City-by-city consumer habits the sector\u00a0hasn&#8217;t\u00a0been able to see clearly before\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Barry also traced back where the group has come from, starting with his first day. What he called the &#8216;Cleaner Safer Couple&#8217; \u2013 HETAS and&nbsp;Woodsure&nbsp;on their own \u2013 is now a group covering solid fuel installation, maintenance and fuel supply, air tightness, sound insulation, ventilation commissioning,&nbsp;and the wider built environment. The Open Day was the first chance to see all of it in one room, and for Barry to share his genuine pride from the past year.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Coincidentally, the day&nbsp;was also one day after&nbsp;Barry\u2019s first anniversary as CEO. Year one saw a group merger, leaving the \u2018Cleaner Safer Couple\u2019 behind us, the approval of a new HETAS Approved Training Centre at the Hub, a new CRM launch, a focus on automation,&nbsp;and being stronger communicators to all our registrants. Year two, he was&nbsp;clear, is where the group pushes harder.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8216;With over a billion data points across the group, we can see patterns in installations, air&nbsp;quality&nbsp;and consumer habits that the industry&nbsp;hasn&#8217;t&nbsp;had access to before, and no other organisation in the country can match.&nbsp;Year two is about what we do with them.&#8217;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Brands Under One Roof<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Attendees moved between two&nbsp;areas: tours of the Hub, and product walkthroughs from suppliers on the solid fuel side. The tour route ran through the working spaces used for air tightness testing and sound&nbsp;insulation, and&nbsp;finished at the full-sized training house \u2013 now home to the newly approved HETAS training centre.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That gave the Hub a dual role as working venue and showcase&nbsp;\u2013 every brand got to&nbsp;demonstrate&nbsp;what it does in the environment where the work&nbsp;happens, not from a slide.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Our Supplier Partners<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nine supplier partners were on the floor with us, and their stands were where the room spent most of the day, getting to know products, innovations, and the people behind them.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recoheat brought heat recovery demos that tied straight into the wider conversations about efficiency and air quality, while&nbsp;Svantek&#8217;s&nbsp;sound measurement equipment sat naturally with the SITMA side, letting attendees see the testing arm of the group in action.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chimella, Wohler,&nbsp;Rodstation, Flue and Ducting,&nbsp;NoMorePly, Concept Engineering,&nbsp;and Rotary Power Sweeping made up the rest of the line-up, and between them covered a&nbsp;sizable&nbsp;chunk of the supply chain our registrants work with week in, week out.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Genuine thanks to all of them for turning up and\u00a0showcasing\u00a0their kit in the new space.\u00a0Nathan Henton from Wohler UK commented:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The CSG Open Day was a fantastic event that gave me the opportunity to connect with both familiar and new faces among customers and exhibitors.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Conversations That Mattered<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The conversations moved fast between demos&nbsp;and following Barry\u2019s welcome. Training kept coming up \u2013 how it needs to change, who it needs to reach, and the candid feedback is what we need to improve. The Future Homes Standard, now confirmed for next year, air&nbsp;quality as a whole, and&nbsp;the Defra consultation on solid fuel burning that the whole industry is waiting on were also central to conversations.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Others centred on&nbsp;our&nbsp;registrant network \u2013 how it grows from here, and the push for Ready to Burn to be adopted into legislation in Wales and Scotland, both of which sit outside the current scheme and are something&nbsp;we are actively pressing for.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Underneath most of it, a version of the same question: what should this group be pushing for as an industry voice, and how bold should we be about it? Barry had already answered that in the welcome \u2013 bolder than&nbsp;we&#8217;ve&nbsp;been.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What&#8217;s Next?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The next event at The Building Performance Hub is set for&nbsp;<strong>Thursday 8 October<\/strong>, with the&nbsp;eagerly awaited results from Defra\u2019s consultation being the focus. The solid fuel arm of the business will be the focus for this next event, and it is crucial that we, as an industry, work though government\u2019s decisions together.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;ll&nbsp;be in touch with everyone who attended, everyone who&nbsp;exhibited, and everyone who&nbsp;couldn&#8217;t&nbsp;make it this time.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thanks to everyone who came through the door on Thursday, and to the&nbsp;exhibitors&nbsp;who made the day what it was.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On Thursday 2 July, Cleaner Safer Group opened the doors of The Building Performance Hub [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":48422,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[81],"tags":[],"class_list":["post-48419","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hub-news"],"_links":{"self":[{"href":"https:\/\/www.bcta.group\/tbph\/wp-json\/wp\/v2\/posts\/48419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bcta.group\/tbph\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bcta.group\/tbph\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bcta.group\/tbph\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bcta.group\/tbph\/wp-json\/wp\/v2\/comments?post=48419"}],"version-history":[{"count":1,"href":"https:\/\/www.bcta.group\/tbph\/wp-json\/wp\/v2\/posts\/48419\/revisions"}],"predecessor-version":[{"id":48421,"href":"https:\/\/www.bcta.group\/tbph\/wp-json\/wp\/v2\/posts\/48419\/revisions\/48421"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bcta.group\/tbph\/wp-json\/wp\/v2\/media\/48422"}],"wp:attachment":[{"href":"https:\/\/www.bcta.group\/tbph\/wp-json\/wp\/v2\/media?parent=48419"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bcta.group\/tbph\/wp-json\/wp\/v2\/categories?post=48419"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bcta.group\/tbph\/wp-json\/wp\/v2\/tags?post=48419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}